Innovation in Case Management


Chriss Wheeler, RN MSN CCM

Chriss Wheeler, RN MSN CCM

Principal Consultant & Professional Case Manager

Chriss Wheeler, RN, MSN, CCM, is a graduate from North Central Missouri College ADN Program in 1989. Her nursing journey spans over 20 years in a variety of clinical and leadership settings. Some of the clinical experiences in nursing range from rural hospital nursing to metro area staff nurse in ICU, ER, PACU, Medical Surgical, SNF, Rehab, Float Position, Home Health, and Veterans Administration Hospital Step-Down Unit.

In 1999, she completed her BSN at Webster University, and transitioned to a Case Management position in a National Health Plan as an onsite nurse reviewer. Her case management knowledge spans the following areas: Health Plan, Medicare, Medicaid, Acute Rehab, catastrophic Workers’ Compensation, and Telephone Workers’ compensation. Her successful completion of Certification in Case Management (CCM) was achieved in 2003.

Leadership experience includes: House Supervisor, Coordinator of a Critical Care Unit, Director of Nursing in LTC, and Nurse Educator (ADN/LPN) at a Community College in Sedalia, MO. In May, 2012, Chriss completed her graduate program from Webster University with a MSN in leadership. From April 2009 to June of 2015 her position with a Federal Health Plan as the Clinical Nurse Educator and Quality Administrator for their Care Management Department.

In June of 2015 Chriss partnered with Tonya Wheeler to create Innovative Care Consultants LLC. Our mission is to offer creative solutions for providers with a variety of services to develop a quality outcomes based case management model. It is also our goal to guide and empower health care consumers through difficult care choices utilizing a collaborative process. We are committed to excellence in serving all of our clients with integrity and honesty.

Chriss has completed the Past President term (2012) for the CMSA-KC chapter, and has served in various leadership positions for the chapter in the past. She was a public policy liaison in 2010, and started a chapter Public Policy Committee. Currently, she is the Chair for the Public Policy Committee in the KC chapter, and a member of the Conference Planning Committee. Chriss is also serving as Vice-Chair for the National CMSA Public Policy Committee. She is Vice-Chair of the Missouri Nurses Association West-Central Region.